Refund Policy
Our refund policy has been devised to define the situations under which Super Store INC will provide a refund, the procedure for claiming a refund, and the responsibility of Super Store INC in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions which is mentioned in the refund policy.
All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates, or to look into the problem with their request. In case you do not want to receive an email from us in the future, you can simply inform us by writing on our official email ID.
FILING A COMPLAINT
At Super Store INC a creative digital agency (which is known for its result-oriented approach), we take every project with the final product insight. It is as much our responsibility as the clients. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when proper things are completely out of hand that refund should be considered.
Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at info@superstoreincs.com for a final dialogue prior to requesting a refund.
Only if we are unable to reach a common ground with you after talks should a refund claim be filed?
COVERAGE & SCOPE
Our refund policy covers the refunds by Super Store INC and/or a website owned and managed by Super Store INC.
This policy does not have any application for companies that are not owned or controlled by Super Store INC or for persons not employed or managed by Super Store INC , a digital web service company. This includes any third party service and/or product providers which is bound by contract and also, any third-party websites to which Super Store INC website link.
ELIGIBILITY FOR REFUND
At Super Store INC a creative digital agency every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:
SUPPORT FOR GPS DEVICE/COMPUTER /PRINTER
Since this support for this devices will be based entirely on the issue, if our technician is unable to completely resolve the issue at hand than we will be issue of full refund to the customer also if the customer is not satisfied with the resolution or with the operation of device post resolution they can ask for a full refund within 30 days of availing the services and making the payment.
Website
Web / Graphic design
Delivery Time
Web programming
Full refund: If the project has not been initiated.
There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of the refund policy, the following delivery policy will hold true.
A partial refund will be issued as per the judgment of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by Super Store INC taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.
Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 180 days to refund the amount.
Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
No refunds: If the project has been completed and uploaded on the server.
LOGO DESIGN /BROCHURE DESIGN
Full refund: In cases where the project has not been started or if the initial design style has not been approved, then the request for a full payment refund can be asked to the company.
